"HOW CAN WE HELP YOU" they dont mean what they SAY!should change the Moto-TO WE DONT CARE

<p>i recieved a sms notification of a huge amount of my hard earned money being taken from some company via a online transaction that went off.which i did not do or authorise.that same day went to my branch in Randburg CBD.to enquire on this .get to the branch and the lady who assisted me didnt seem botherd on how upsetting this was.filled out a fruad form.hence she advised me shes leaveing at6pm.i got there at 4:12.she was making what i would consider irrelavent calls which could of been personal calls while attending to me.i then asked for my ref no or case to follow up on.and she advised me that shed email me it.i feel now that she was just trying to get rid of me,.i filled out that form 16/09/2016.still have no email from her regarding ref or case no.have nothing to follow up on.and its been a week of waiting no -one has called me back.iv searched the company name that took my money ,there is contact details listed aswell.the FNB consultant didnt even bother to check online never mind call this company on my behalf.really poor service.im definitly ending my 5year relationship with FNB and switching banks.My personal details are not protected with FNB.</p>