HOW CAN WE HELP YOU ... ***** YOUR MONEY???

Online ***** - all money ****** out of our account, case lodged with SAPS and FNB 17.03.2016 - told 30 calendar days to return money by FNB. Last week Thursday, 14.04.2016, ABSA called FNB to request unblocking of *****'s account ... FNB then called us to ask if we have had any response??? No help from Relationship Manager, Rudi Diedericks and Branch Manager, Sue van der Wolt as their 'hands are tied' - seems buying onions from Pick 'n Pay is more important than the client's needs. Colin (just another worker), did more for us than management EVER could. FNB ***** Department - Nomsa, Edith and Ryan Govender were very helpful, BUT we still don't have our money back. Contacted FNB CEO, Jacques Cilliers, via email - ABSOLUTELY no response! In the interim we have had to scrounge together money to pay our FNB bills (daily harassment and interest charged) ... what more do we need to do to get this sorted??? Did warn respective parties that social media would be our next step, but this too fell on deaf ears ... does nothing stir a response??? This is the last straw from a simple email address update to serious business crippling issues ... STILL no response???