dR
dieter R

1 reviews | Active since Aug 2013

03 Oct 2015, 10:03

HOW CAN WE HELP YOU - SORRY WE CANT

Due to the nature of my business and my clients, cash flow is unpredictable. I depend on my clients payments to keep my business running. Past few months have been rather terrible, and this month I am at a point where I need some assistance for a month or two.<br> <br> I went to the branch and asked for an extension of my overdraft.... the answer quite blank... NO we cant help you. I understand as I had quite a few debit order s bouncing, but again, I am in a bit of a pickle , otherwise I would not be requiring assistance.<br> <br> I had left the branch and when I got home I realised that one of my clients had paid a cheque into my account, so back to the branch, I asked can you please clear the cheque.... NO we cant help you... we don't issue cheques anymore and cant clear a cheque either. So I have a payment, cant get the money , have to wait for 7 working days , which is incidentally incorrect, last time cheque took 10 working days to clear. FNB has/had a slogan HOW CAN WE HELP YOU... The problem is they will only help when it suits them. OVER 20 years I have banked with FNB, is their no loyalty or anything left in this world that resembles decency.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Oct 2015, 11:42
Official
Hello Dieter W Roth,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 774467.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)