1 reviews | Active since Dec 2016
"HOW CAN WE HELP YOU" should read "HOW CAN WE NOT HELP YOU"
<p>I have tried to get my Business Account No *******7941 opened since the beginning of April.</p> <p>NUMBER: ********** 0 [REF: ********** 2_ ********** 06_01318],</p> <p>Have send FICA documents a total of 24 times to email addresses</p> ********** ********** ********** ********** />All have received correspondence concerning this. (I have all the read reports of the mails being read and opened),</p> <p>I have asked for help and no response.</p> <p>Call centre is a joke, waiting times not shorter than 15 minutes.</p> <p> Were is the "HOW CAN WE HELP YOU"</p> <p>This is not the first time that we have so much trouble getting help.</p> <p>Last year our other business account was closed for almost two weeks because of not recieving updated FICA documents.</p> <p>Disgusted</p> <p> </p> <p>NB: If you recieve this message then please cancell the application and close the account on my profile.</p> <p>Please return the money deposited to the New Money on call account which is also now not opened back to my fixed deposit account.</p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Thanks for the reply.
Had a phone call and was promised the same responce that was given to me four times before.
That has not worked so far.
And now.
Have recieved an SMS
"FNB Bus a/c ********* was not used for a period of 35 days since opened. Kindly transact ona/c to avoid closure."
and an email.
• FNB :-) Bus a/c ...247941 was not used for a period of 35 days since opened. Kindly transact on a/c to avoid closure. Contact ********** 000 for queries.
Thanks for the reply.
Had a phone call and was promised the same responce that was given to me four times before.
That has not worked so far.
And now.
Have recieved an SMS
"FNB Bus a/c ********* was not used for a period of 35 days since opened. Kindly transact ona/c to avoid closure."
and an email.
• FNB :-) Bus a/c ...247941 was not used for a period of 35 days since opened. Kindly transact on a/c to avoid closure. Contact ********** 000 for queries.