"HOW CAN WE HELP YOU - SHOCKING SERVICE

"How can we help you", well it's quite clear that they can't, we have been on the mobile with them for nearly 1 1/2 hours to resolve an international transfer from an account. We have gone through to Banking App and are transferred from one Agent to another, this all at our cost. It appears that they are not able to resolve the issue during this time or have not been trained accordingly. Is there someone who is knowledgeable and SENIOR that can assist with this. It cannot be that one wastes their time on useless personnel who are either not trained or just cannot be bothered. Quite frankly I would close my account if it were not for the fact of international transactions that FNB are the chosen partner. I need an URGENT call back and this to be RESOLVED TODAY, IT'S URGENT.