How can we help you, serve no merit

Dear FNB, you pride yourselves in your slogan “How can we help you’.

What does it mean … “How can we help you” … it means that for every challenge a client encounters, there is a possibility from your end to provide a solution.

I’d like this communication to be escalated to an Executive level.

We are not in debt, because we choose to be in debt.. its challenges that in certain instances is beyond our control and we opt for such as a means of survival.

I have a Premier account and a monthly payment applies. Question is what benefits have I reaped? What rewards have I been afforded, other than being treated I am in need of a credit solution that will help me to get out of the hell hole that I am in.

The Credit switch option, is a perfect solution for me to manage my existing credit and allow me an opportunity to save..

You have at every opportunity declined my application and yes I am well aware that my credit score is poor. I have too much debt and some of the accounts are in arrears, but there is no option on your application procedures, to make any amendments as some of the accounts are paid off.

How often are the details received from the credit bureau updated.

I know there are many features and processes to follow, but help me so that I can start over.

There are many in the same predicament and all we want is for our banks to offer that form of security and treat us differently.

Stop rejecting my application/s , like all the other resources that I was forced to turn to, because FNB refuses to offer any assistance.

I am a client, so treat me with consideration.