How can we help you? Seriously

My brother and I recently visited the FNB branch in Constantia Kloof, to cancel the insurance policies that I had taken up. We were then directed to the phones of which the agent dialed the insurance department of FNB. A total of 3 calls were made of which 2 were hung up by the agents of which we were asked to rate the service, and upon stating that We will go to hello Peter, I was informed rather call once more instead, as agents normally play ping pong with customers. We called and were greeted by Clarissa Monissa. This call happened around 10:15 this past Saturday.

Upon talking to Clarissa my brother was informed to call the insurance department of another policy department which does not work on a Saturday. I then inquired if she could not inform that department to call him and she replies with a no, it’s a different department? Is FNB tech so outdated that an employee cannot send an email from one department to another? As we were informed, after this was inquired, that it actually can be done. But to our surprise there was no call back as requested for Monday when the supposedly department would open.

I would like to say that Clarissa Monissa (if this is your real name), you are either the best ****, or the worst *****, but one day you will be treated the same way you have treated us. I hope you realize the cost of bad service, as we will tell everyone of our worst experience from the “ How can we help you” or not bank