"How can we help you?" - seems you don't help at all!

I moved to FNB due to the positive comments regarding there service , impressed with there online service at first.. Only to be disappointed with my first finance application.

I made a vehicle finance application online, received a quick reply on 10 April 2018 with my reference number, stating that my application was referred to a consultant that will get back to me within 24 working hours to assist me to complete the application.

I send through a online query via my online banking regarding the application around 20 April 2018 and that no contact was made with me.

It is currently 09 May 2018, 1 Month later, yet I received no word from ANY FNB personnel.

The car I wanted to finance was sold due to the lack of Service. I wanted to finance through FNB seeing all my banking is performed through them, but it seems I must move my entire banking profile to a bank that delivers.