1 reviews | Active since Mar 2009
HOW CAN WE HELP YOU SE VOET!
So I have now been complaining and complaining and all I am getting is snotty emails.
I am a customer of FNB for a few years and this is the first time that I am in a predicament due to Covid 19.
My husband's salary has been reduces and it has been difficult for me to honour all of my commitments. Now I have been trying to get hold of someone so that I can see if there is a way that I can make a special arrangement, but all I get is a stupid robot/computer that phones me or get redirected from one place to another.
Or the latest and what I call the best customer service ever from Joyce Lepele that they cannot assist me as it is not my salary that was reduced but my husband's.
So tell me, does FNB have a heart or do they only want our money and forget about us?
Nozipho Thwala told me on the 7 October 2020 that I should make contact with ( *** ) to see if they can assist me with my situation. All I have been getting is an automatic response and other FNB call agents who don't give a **** about my situation.
It is not that I am running away from my responsibilities. I only want to speak to a person to make an arrangement in regards to my loan which is in arrears!!! I cannot afford the amounts the application is giving me and just want to speak to someone to make arrangements.
Don't you want to help me??
Or do you just want to come and take the food out of my kid's mouth? Covid has hit everyone hard. I just want to make an arrangement until I can afford the full amount again.
Is that so hard?
And by the way, all the calls I am getting from FNB last only a few seconds and then goes dead before I can even pick up the phone from my desk! And no! That number is not blocked.
FNB, do you care or not?!?!?!?
Nozipho Thwala told me on the 7 October 2020 that I should make contact with ( *** ) to see if they can assist me with my situation. All I have been getting is an automatic response and other FNB call agents who don't give a **** about my situation.
It is not that I am running away from my responsibilities. I only want to speak to a person to make an arrangement in regards to my loan which is in arrears!!! I cannot afford the amounts the application is giving me and just want to speak to someone to make arrangements.
Don't you want to help me??
Or do you just want to come and take the food out of my kid's mouth? Covid has hit everyone hard. I just want to make an arrangement until I can afford the full amount again.
Is that so hard?
And by the way, all the calls I am getting from FNB last only a few seconds and then goes dead before I can even pick up the phone from my desk! And no! That number is not blocked.
FNB, do you care or not?!?!?!?