HOW CAN WE HELP YOU???? REALLY?????

I would like to know why you have charged me R138 for a returned item charge when its R60 which was charged for in January please explain the vast change in returned item fees cause I thought my bank was here to help their client omw goodness forbid I must go R1000 into debit the bank would fall apart you guys are not here to help clients only to rip them the heck off. I have been with FNB for over 20years and this is the way you treat your clients?? its appalling, I understand fees need to be charge but from R60 to R138 and please don't tell me its for the 1st debit and then R138 there after cause that's just horse pooh!!! I would like to understand your fees please. someone contact me ASAP thank you. I don't even think pasting on Hello Peter even helps with resolving anything. we are just a number at the bank which put all our money into and gets *****ed every month.