1 reviews | Active since Aug 2009
How can we help you ? Please advise your staff what this means. How can we lose you seems to be the way its done.
Opening a Business Bank account is the most frustrating and pathetic process I have experienced with any organisation - even Telkom could teach FNB a few things and that is saying something. It has taken weeks now to get my account set up and operating as a business account and I still cannot do what I was promised I would be able to do. I logged a request for support a week ago - no response. Must everything become a complaint before any customer service is given. I have already complained but got the usual "Terribly Sorry that our service is so bad". Really sad when the retention department gets the most attention. Can somebody competent and interested please, please, please help me. I really do not feel like going through the hassle of moving 12 Bank Accounts to another Bank. This delay is just wasting my time and money !!!!!!!!!!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)