How can we help you part with your hard earned money!!!

On the 4th of November, I deposited money into my Discovery Card using an FNB ATM. After a week of the payment not reflecting in my account, I called FNB customer care who said that they are unable to assist and referred me to Discovery. Discovery referred me back to FNB as the money does not reflect in their systems (and rightfully so as the ATM belongs to FNB). Again, I was told by FNB Customer Care to visit the branch in question. So I visited the branch the next weekend. Initially the lady said there was nothing to be done as Discovery manages their own account, but by my insistence later gave me a claim form for the ATM technicians to investigate an provide feedback. After a week of no feedback, I went back to the branch meeting with a gentlemen who promised to speak to the lady I had initially laid the claim with and she will get in contact with me. Yet here we are, more than a month and still have not received my money!!!! MY MONEY!!!!! Why is it that I have to beg and plead with a bank for the return of MY MONEY, money I have worked for and entrusted to them!!!