"HOW CAN WE HELP YOU" or rather "WE NEED TO HELP OURSELVES"

I have been a Business client with FNB for 10 years. I owed them just over two thousand rand. I made an arrangement to pay R 600 per month towards the amount owing, to which I kept. Still the account was handed over and put on hold, without any notice. A substantial amount was paid into the account on 08/08/18. They took the balance from the monies available to cover the outstanding amount, resulting in a zero balance owed by me to FNB. When I tried to access the monies in the account I found out that there was a hold put in place. I went to the branch on 10/08/18 and was assisted, but informed that Business Division must lift the hold and that there was no one available to do so. The branch confirmed that they will keep in touch with them via email and telephone. The branch phoned me that afternoon to inform me that I will have to wait till Monday 13/08/18. On 13/08/18 I went to my branch (their telephones was offline on 10/08/18 so I went to another branch). They informed me that I will have to wait 24/48 hours or 5 days for the hold to be uplifted. They informed me that there is only 3 people in SA that can perform this task and that I am not the only client that has a hold on their account that has to be removed. 3 People in FNB SA that can remove the hold ???????? In the meantime I cannot access MY money !!!!!!!! Monies that was paid into my account on 08/08/18 and by 13/08/18 still not available - VERY VERY FRUSTRATED !!!!!!!