How can we help you......... or NOT??

I got a call from an FNB consultant on June 20 to tell me about the incredible benefits I will receive if I move my personal bank accounts to FNB, due to my home loan being through them. I took a week to decide, as I was hesitant about the schlep it would involve. I contacted the consultant a week later, 27 June, to get the process started. I asked to open a cheque and credit card account. The consultant sent through the necessary forms which I completed and sent back to her, accompanied by the supporting documentation like copy of ID, proof of address, etc. She assured me I don't have to do anything else from my side, and they will handle the rest. Needless to say, not much has been done. I have received numerous phone calls from the call centre wanting to confirm things you should already have on your system, like "where do you work"? It's on the front page of the Debit switch form I had to complete. I emailed the relevant consultant last week, and she is on maternity leave I assume, since her Out of office says she will only be back on the 20th of November. I have also spoken to numerous consultants, who all promise to follow up and call me back, yet no call backs have been received. I don't know which account my salary will be paid into, which account my debit orders will be going off from, nothing! Best of all was when my husband moved to a private wealth account, it delayed my credit card application because you took the money from the incorrect account. Now the big question is......... do I move my accounts back to my previous banks?