How can we help you...or not?

I am a FNB Business Client. On 26 June 2015 I accidentally made a payment of almost R19 000.00 to the incorrect beneficiary. I immediately contacted my branch who advised me that they cannot assist and I should rather phone online banking. I have done that and they sent through documentation to complete for them to do a recall of the funds. I completed all documentation and forwarded it to them with proof of the incorrect payment. I have now been advised that they will not recall the payment. I phoned and was advised that there is nothing I can do further other than getting the money back from the person who received it. People do not pay money back - this is South Africa. And for this (lack of) service I have to pay a bank charge of almost R300. I will be looking for a new bank for all my business and private accounts.