How can we help you or just ourselves?

Want to open new account. Do it through online and have FNB contact me. Explain to the person on the phone exactly my requirements and she explains to go to branch and ask for assistance because it is specialised. Branch Manager doesn't assist me but the clerk. Explain to the clerk why in the first place I am leaving ABSA and exactly that flags me for the requirements I have. No sorry they can't help me further because the system works automatically. House also bonded through FNB. Doesn't look like they want the business or follow their motto of \How can we help you?". The assistance shows me more of how can we help ourselves only!"""