How can we Help You. No help at all

Good Day

I have been struggling to access an ewallet with FNB for the last three weeks. Not one consultant nor a supervisor is available to assist me. I keep getting told that my account has been sorted out and that I am able to access the ewallet. Everyday I obtain a pin to withdraw the ewallet and everyday I have had the same problem for the last three weeks. I have to keep calling into explain myself everyday as I am not transferred to a supervisor whom I have requested assistance from. I was told that supervisors are not available to assist. Furthermore my query was supposed to be resolved in 24 to 48hrs. I have been to an FNB branch and I have been put on a call to the ewallet department and sat waiting on the line for hours. I have a reference number which means absolutely nothing to me 342935Q. I am totally disgusted at the poor quality that I am receiving from a Bank that says: "How can we help You" They clearly cannot help. Should anyone have the courage to assist me and to finalise my problem without me holding on for hours or days. I would appreciate it very much.