how can we help you - MISLEADING

App**** for a speedpoint-was approved in september Consultant calls to make appointment not telling me to fill forms I'm thinking installation so I tell him store not ready will be in a week or so I will call him,.when I do call him his on leave so I speak to another consultant who comes to the store around 20/10/2015 I tell him need urgently as I am opening 23/10/2015 he says I should have done paperwork but he will sort out as I explained the misunderstanding.We open with no machine the whole weekend . Come monday I call they say install tuesday ok I accept dissapointed.Tuesday no news I call consultant he says he does not know Y will call me. He does not so I call later to find out he says still he does not know Y so I tell him rival bank says they can install in 24hrs he replies maybe u should go there.Me furious next day I get a call from consultant back from leave I explained the mix up of paperwork n install I'm told its my fault but will have machine by weekend. I send msg to find out install time today 30/10/2015 guess what I get a msg now monday and this is a busy weekend. This service given to a spoint customer of 22yrs and 17yrs.FNB is that how u help your old client