1 reviews | Active since Feb 2020
How can we help you lived by RAYDAL - BEACON BAY BRANCH EAST LONDON
I would like to send a compliment for Raydal at Beacon Bay Branch in East London. My account was blocked beginning June and I visited the branch and was advised that the ***** department will call or send an email. I never received a call nor email. On Wed 28 June I went to the branch again. The one dark lady advised me to get the person who sent money to my account to call the bank. I found it very strange to be sent away to get the person who sent money to me to call the bank. I refused and advised that I will have to call the ***** department to advised. Made 2 calls and 2 impatient consultants who answer with arrogance advised that they will escalate. I refused to listen to that, and she dropped the call. Called again and a Claudia dropped the call in my ear again with the same comment that they will escalate. Having spoken to a Miss Ngcobo in the week also with the same attitude that I should wait for the investigator to call me.
Raydal took it upon himself to get the investigator on the phone and finally my account was cleared.
A big thank you goes to Raydal as I have finally cleared from the issue only because of his caring attitude and leaving the FNB Slogan of "How can we help you?" Which we can have more of the RAYDAL in the branches and call centre.
High 10 RAYDAL from Beacon Bay Branch for your caring attitude, I will definitely prefer your services on my visit to the branch.
The analyst by the name of THANDO THALIPI who was assigned to the above case was called on 28th June 2023 just after 16:00, was deep in his sleep and even yawning while on the call. At that time, I was told I must wait for the person allocated to the case to contact me by Miss Ngcobo, a Claudia and another lady I forgot to take her name. At that time, I was unable to access funds ended up paying late penalty for my levies due to the inefficiency of FNB employee who sleeps during working hours, and we should wait for him to contact us clients. I need to find out who is going to compensate the costs I have incurred. Also I need a full report of what has he done after the matter was escalated to him, having cleared my account why did he not clear the amount I transferred from my account so that the person is not affected. I still need to know why my account was blocked. I need a return apology from the call center agents who did not want to assist me. I need THANDO THALIPI to advise who is going to pay the costs I incurred for my monthly expenditure. And please he better take his work seriously, working from home doesn't mean take people forgranted. I am awaiting a full report on this matter by Tuesday 4th July 2023.
Regards
Lindiwe ***)
The analyst by the name of THANDO THALIPI who was assigned to the above case was called on 28th June 2023 just after 16:00, was deep in his sleep and even yawning while on the call. At that time, I was told I must wait for the person allocated to the case to contact me by Miss Ngcobo, a Claudia and another lady I forgot to take her name. At that time, I was unable to access funds ended up paying late penalty for my levies due to the inefficiency of FNB employee who sleeps during working hours, and we should wait for him to contact us clients. I need to find out who is going to compensate the costs I have incurred. Also I need a full report of what has he done after the matter was escalated to him, having cleared my account why did he not clear the amount I transferred from my account so that the person is not affected. I still need to know why my account was blocked. I need a return apology from the call center agents who did not want to assist me. I need THANDO THALIPI to advise who is going to pay the costs I incurred for my monthly expenditure. And please he better take his work seriously, working from home doesn't mean take people forgranted. I am awaiting a full report on this matter by Tuesday 4th July 2023.
Regards
Lindiwe ***)