How can we help you is a joke

October - I requested a change of debit order date from the 25th to the 31st.<br> What happens - nothing. Debits still ran on the 25th. We so sorry sir. We apologize for the inconvenience caused.<br> <br> November - FNB takes a debit order on the 25th and the 31st.<br> We so sorry sir. We apologize for the inconvenience caused again.<br> <br> December - After informing the manager of personal loans that i do not get paid early in December and after she promised she will make sure the debit goes off on the right day the debit order still ran on the 15th of the month.<br> <br> A SIMPLE DEBIT ORDER DATE SWITCH. Thats all i wanted.<br> <br> and 3 months in a row FNB still cant get this right.<br> <br> After telling my PRIVATE BANKER that im going to close my account with FNB she simply says its a long process.<br> <br> FNB SIMPLY DOES NOT CARE AND CAN NOT HELP UNLIKE THEIR SLOGAN.<br> <br> I have been a client for many years and FNB you have simply dropped your service levels to worse than those running this country. Honestly i have more faith in our president than i do in my bank.<br> <br> Im disgusted at how the same apology is given all the time but nothing is fixed and promises made are not kept.<br> <br> i asked you this. HOW CAN I HELP YOU BE A BETTER BANK.