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I app**** for a card limit increase which was approved. All requested documentation was submitted on the 30th of July 2015. It was supposed to take 5 working days as advised by your call centre but after several followups and being transfered and counter transfered i was informed that they are now waiting for thye limit to be loaded. 7 days later i made a followed up again and was told that my July 2015 payslip is outdated!!!!! i am now not sure if i should submit 2016 payslip now? i was again transfered 3 times before i spoke to another agent who advised that all was in order and was escalating. Honestly communication is key. If i didn't make those followups then nothing was going to happen. it also helps to have agents who know your procedures and the business. This is so ancient. Now i have a second ref number and another escalation: Rs***. I pray that someone please contact me.