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STEVE N

1 reviews | Active since Mar 2011

10 Jun 2015, 10:25

How can we help you indeed ?

How can we help you ? Seriously . My wife passed away last year after suffering of cancer for more than 2 years . We were married for 33 years and loved her very much . We owned our own small business which we ran successfully for 16 years . My wife ran the finances with an iron fist. We have been clients of FNB for more than 40 years , never skipping a payment on 3 houses and numerous motor vehicles over these years . <br> After my wife's death , as well as the passing of my ****her a few months later , I was consumed with grief and withdrew from society for several months because I suffer from manic depression . During this period my daughter and her husband , who had both been working for the company for more than eight years , were given the responsibility to run the company . Something for which they were both in training to do in order to take over in about 4 years time when we planned to retire. My wife had appointed a girl two years before being diagnosed with fatal cancer for the very same reason .<br> True to life everything did not work out exactly as planned . My daughter and her husband let the maintenance slip and three of my production machines broke down . The fina

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jun 2015, 12:04
Official
Hello reflecto,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 700943 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)