"How can we help you?" I'm still waiting for this happen FNB

The level of service received from FNB loan department appalls me!! Consultants do not know how to do their own job! If this is the way of the future with this bank, i would advise all not to bank with FNB!! How is a loan application this difficult to do??? Consultants don't know what they talking about, they can't give direct answers to your questions. Instead of closing branches, you should minimize the amount of *********** consultants you put on the other side of the phone. I have several call ref numbers that motivates many of my statements. It's day 5 since my loan was approved, and not one FNB personnel can explain to me why the processing of funds are taking this long, or what the delay could be!!

There is no number for the loan processing department, yet your consultants are happy to put your through, you guys are such jokes