BP
Brent P

1 reviews | Active since Feb 2017

03 Feb 2017, 13:47

How can we help you????? I guess not

<p>I am beside myself with irritation. All I need is a pin number for my card and after hours-days, not one person is able to assist me. When I eventually told them that the 2 choices were either to assist me?? or cancel my account, I was then transfered to the cancellation department. This is how they treat their customers??</p> <p>Seems that all I can do is continually recommend everyone that I know to stay away!!!!!!!!!!!!!!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Feb 2017, 14:14
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)