GS
Gareth S
1 reviews | Active since Mar 2019
13 May 2019, 09:59
How can we help you? How about not making me wait 7 days
Good Day,
I inquired about the upgrade to private clients that was offered when logging in. Nothing was signed for, however, today i have all sorts of different amounts deducted. The "private banker"tells me that i now have a private clients account and am being charged separately for the credit facility.
On top of that my eBucks level dropped from a level 5 to 1 because of the change and the private banker tells me that i should wait 7 days for a call.
Sure, i'll incur fee's for 7 days extra on top of the additional fees deducted this month and the loss of ebucks.
Come on FNB, 7 days turn around time?
FNB - how can you help me? Don't make me wait a week for an answer.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
13 May 2019, 11:21Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply13 May 2019, 11:21
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
GS
Gareth S's updateReviewer Update
21 May 2019, 08:02Well it's been well over a week now with still no call from FNB about correcting my account.
Amazing though that on a daily basis i have someone calling me to sell me a product.
Some feedback would be great.
Amazing though that on a daily basis i have someone calling me to sell me a product.
Some feedback would be great.
GS
Gareth S's update21 May 2019, 08:02
Reviewer Update
Well it's been well over a week now with still no call from FNB about correcting my account.
Amazing though that on a daily basis i have someone calling me to sell me a product.
Some feedback would be great.
Amazing though that on a daily basis i have someone calling me to sell me a product.
Some feedback would be great.