ZM
Zanele M
1 reviews | Active since Jan 2019
10 Oct 2019, 07:53
HOW CAN WE HELP YOU... HOW ABOUT DELIVERING BETTER SERVICE???
I opened a youth savings account for my daughter on September 6th and I'm still waiting for delivery of her card. I've transferred funds into the account but they cannot be used because there is no card and FNB clearly hasn't updated the cellphone number as requested. Please note that I have been to Forest Hill Branch on more than one occasion after application, to get an update and I was told it would take just a few days.
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FNB (First National Bank)'s replyOfficial
10 Oct 2019, 10:50Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply10 Oct 2019, 10:50
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
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