HOW CAN WE HELP YOU? ********** ACTIVITY ON ACCOUNT

I phoned the credit card division on Wednesday 29 November to cancel my Premier credit card as there had just been a ********** transaction. FNB sent me a dispute form to complete which I returned that same morning.

I phoned on Friday 1 December to follow up but nobody could tell me anything, that was after 3 attempts at calling as the first 2 answered calls I could hear laughing and talking in the background but nobody spoke to me.

I also sent an email on the same day to which I have had no reply.

On Monday 4 December I lodged a complaint to the FNB complaint email. On Tuesday 5 December I received a call from a Roxy ensuring me someone would call me with feedback that day. Nobody did. Wednesday 6 December I called Roxy to tell her nobody had called me, she did not remember me but said she would look into it. I am still waiting. Thursday 7 December I called the premier banking line, they looked into the matter and assured me it was being escalated to the manager Johannes somebody who would phone me yesterday. I am still waiting. Friday 8 December - Facebook complaint.

This service is beyond terrible. As you can see I have made every effort to receive some sort of feedback and yet on every platform - nothing!!! I have already received my replacement card but FNB could not be bothered to return any phone calls or emails or better yet - REVERSE THE TRANSACTION AS PROMISED!!!!!!!!!!!!!!!!

This is a serious matter... should I rather close all my FNB accounts and move to a bank where I actually matter?