1 reviews | Active since Sept 2016
" HOW CAN WE HELP YOU" FNB *******
<p>PATHETIC AND DISGUSTING SERVICE FROM NICOLE ,FNB CONSTANTIA KLOOF.</p> <p>3 weeks ago I went to the branch to submit documents confirming that I am not under debt review. Apparently on FNB systems it reflects that I am under debt review. Nicole never came back to me with feeback and when I sent her a second email only then did she reply and say I must escalate my query to FNB Debt Review department. So what did she do to assist me from the time I submitted the documents to her? I then logged a complaint to ********** , Complaint ref No : ********** . I have never heard anything from FNB.</p>
Good Day
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. we’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. we’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
FNB never gave me feedback , even via email or advise about their turn around time for queries.
FNB never gave me feedback , even via email or advise about their turn around time for queries.