\HOW CAN WE HELP YOU"FNB is not helping me at all"""

It has been a month since my salary has been paid into someone elses account. We have follow the recall protocol but ir has been declined cause FNB can't get hold of the other account holder. I have been given the run down from one department to another no one can help me at all. I sit with the account holder'd contact information. I was told to follow up myself and speak to the account holder. A human mistake was made and my bank can't help me at all. How can i rely on you? I have this account more than 10 years now. I can not understand why I am being treated like this. Receiving an email from the recall department which does not make it clear enough for you to understand at all. All it say \Thank you for logging the below request with FNB.<br> Kindly note that your employer would need to take this matter up with Standard Bank as your employer has made the incorrect payment using their Standard Bank account"... My salary"