"How can we help you?" Easy! WE DONT!!!!!!!!

If there was less than 1 star, i would give FNB that! I have an ongoing issue that is yet to be resolved but that is beside the point. I have been battling with using my virtual card for online purchases. It used to ask me to verify the purchase in the banking app but that suddenly stopped a few weeks ago and i now get asked for an OTP that never arrives. I have had countless online chat sessions but nothing gets resolved. Today i was told to delete my virtual card and add a new one. When adding a new one it keeps coming up with an error. After 5 hours of back and forth, i get told that it has been escalated and someone will get back to me in 3 - 5 business days. In the meantime i cant use a virtual card which means i need to use my physical card. By doing this, i get penalized by ebucks. I am usually always on level 5 and now i will end up on level 3 like i did last month because i had to use my physical card. I have been a loyal FNB client for over 20 years and i am seriously considering moving. They just DO NOT CARE!!!!!!!!!!!!