How can we help you? Do your work FNB,and ACTUALLY HELP ME!!!

HOW CAN WE HELP YOU???? YES YOU MOST CERTAINLY CAN HELP ME AFTER WAITING MORE THAT A YEAR,THIS IS PATHETIC SERVICE! AND YOU SAY YOU STAY TRUE TO YOUR SLOGAN.. if only i could i wouldn't even give 1 STAR. I had a business but used my personal FNB account, a client paid me a deposit and the work was done but she changed the due date to an earlier date and I could not deliver the items on that particular day and asked her to collect, which she then refused I had already occurred cost to deliver the service, never the less. I agreed to cut my losses and refund the client in full of which I have proof of. She (THE CLIENT) had days before phoned FNB and my account was blocked/frozen. I, at that time did not have the energy to fight this as FNB did not even bother to hear my side of the story before blocking my account and freezing the only funds i had available to me to care for my family. i had other clients paying me deposits which i had to repay them due to not being able to do the work as those funds were frozen immediately when entering the account. This have caused loss of income as i could not deliver the service i was paid for. FNB need to hear both sides of a story before deciding to Freeze an account as the we as service providers OFTEN find that our clients are not always right. Now More than a year later I phoned FNB and asked them what they require from me to resolve this, remove the hold on my account and release the funds I have in my account. I sent FNB an affidavit on 21 May 2019 to ********** and when I phoned I was told that there is a new investigating officer on the case Leoni T****ie ********** and that Faisal Prinsloo in no longer on the case. After a week I phoned FNB ***** line again to hear what the progress on the case was as I have not heard anything back and no one could give me answers and the case was escalated. Since I have phoned nearly daily to get feedback and every time I am given new contact details to send the supporting documents to and every time I CC all the previous people I have emailed as well as the new email address they give me. The Endless Contact Numbers which is supposed to be “DIRECT” numbers for the investigating officers and their Superiors are never answered, which was confirmed by another call agent. I have emailed the following people nearly daily for the past 2 weeks without any feedback: Leoni T****ie ********** Frik Basson ********** Mongezi Hlongwane ********** Vanessa Moodley ********** Marcus Ramotlou ********** Nazley Sallie ********** A BIG ThANKS to Akeel Mia a Call Centre Agent who at least kept his word to send me an email every day to tell me that He’s Superior haven’t received any feedback from anyone either. When yesterday I Phoned they escalated the case again to Ashley Wilson which I was made to believe is the Head of The ***** Department and was refused contact details or an email address for this person. I can not believe that neither one of these people in 2 weeks could not have had the time to look at a affidavit,proof of payment and a few photos that I sent to state my case that I did not intend to **** this client or had ********** intentions, And just remove the block from my account. Since this incident I have lost money on banking fees that went off my account every month where I did not even have access to my funds. I opt to believe that if my account was frozen then banking fees going off should also be frozen for that time period as IT IS CALLED BANKING fees ans i am unable to bank. R58 x 14 Months = R812.00. To you it might not be a lot of money but to me it is money to put food on my family's table That FNB is just deducting every month, I can not close my account as i am forced to have it open but i need to pay for the cost to keep it active. THIS IS UNACCEPTABLE!!! I am so distressed and frustrated with FNB. CAN SOMEONE PLEASE HELP ME GET ANSWERS FROM THEM?????

I do not need this routed to the right department or escalated or delayed any further i need this sorted out NOW My Funds released and reimbursed for the bank cost i have lost because of this. I did not choose to have my account frozen. my name was falsely slandered and this is unacceptable.

Please reach me on ********** I AM NOT AVAILABLE BY PHONE AT ALL TIMES AND HAVE TO SWITCH IT OFF.