How can we help you? Didn't help at all.

Good day

I struggled for 2 weeks (23 Oct – 6 Nov) to open my account online. I phoned in 5 times, the last 4 times they told me that they received all the documents, and every time they told me it will take 2-3 working days. I kept receiving emails that documents were outstanding.

The 6th of November I went to the Kolonade FNB branch, waited 30 min in the que, where the consultant told me that the proof of address I sent was older than 3 months (at the time I send it, it was still within 3 months) and that the declaration was completed incorrectly (Street had to be spelled out completely, and we were not supposed to write Pretoria in the address). Since the Declaration was done by another person I had to go back to the office complete the declaration again, and again wait in the que.

The service I got when phoning in was not good at all. If I had knew that the online application was going to take so long and be so full of nonsense, I would have never had waisted my time.

“How can we help you” didn’t help me at all.