How can we help you??? By giving me my building money ON TIME and on TIME FRAME PROMISES MADE

I submitted by draw down request on my building loan on Thursday 20 September and received an email stating if all is in order I will have the money within 5 working days.

Exactly one week later and the valuer has not even been to my building site to do the valuation of progress. In contacting your home loan department, all I hear is there is an escalation process and will only be done via email. Going the extra mile just does not sit with FNB.

The worst is, I went through this same lack of service and commitment with my previous draw down request. I gave you the benefit due to the system issues you had on the one Monday, but alas... I was mistaken.

So let me lay it out to you...

I have contractors paid their wages every 2 weeks on a Friday. Tomorrow is wage Friday. I WILL NOT BE ABLE TO PAY THESE CONTRACTORS IN ORDER FOR THEM TO LIVE THEIR LIVES AND FEED THEIR FAMILIES.

That is the reason I sent the request a week ago... thinking I will have the money by the next Friday... which is tomorrow.

Your slogan reads.... How can we help you...

No one at your bank can help, because it's just process upon process thrown into the client's face.

And absolutely no service from you.