How can we help you????? By calling as Promised

<p>I am very disappointed with the service I am receiving from FNB Call Centre. As a premium customer I was promised access to 24 hour telephone banking which is no use as whenever I call the CC they unable to assist.</p> <p> </p> <p>This morning I had a strange debit order for r99.00 and a couple of my colleagues which resulted that it was a ********** activity. The consultant told me that they aware of the issue however to make any reversals I need to authenticate my account by having my account number and I should call back after hanging on the line for 8 minutes as I didn’t have my account number at hand. I was then promised to be called back within 3 hours as no senior person was available to make this adjustment.</p> <p>I am still waiting. Please assist.</p> <p> </p> <p> Consultant name: Danie Hugo</p> <p>Call Reference number: rq ********** 9426</p> <p> </p> <p> </p>