HOW CAN WE HELP YOU - BUT WE CANNOT DO THAT

Hi, The director app**** for an overdraft facility and then got a message that they are trying to contact the director who is now overseas for a month or so.

I then give the consultant the number for the the director abroad. "How can we help you!" Cannot make calls abroad.

I then advise that she is on WhatsApp calls "How can we help you!" Cannot make calls to WhatsApp

I then advise that perhaps we can look at what you can do instead of what you cannot do because we need the facility and I get the following response: Thank you for your correspondence, we do apologise that our process does not suit you.

Kindly note that the application has been closed, should you require the facility in future, kindly re-apply online or through the business desk when the director is back in the country.

We apologise for the inconvenience caused.

Ironically: "we do apologise that our process does not suit you".

All this because we are a small Female Black Owned company - can you imagine them doing the same thing one of the large national companies. All this when I also have "Power of Attorney" over the account. How Can We Help You - Move account to a bank that can do instead of telling you what they cannot do and offer no solution either.