how can we help you....but they help by misary

have been applying for a service with them which initially should take a day but its been over 2weeks been asked to constaltly submit the same document over and over again with no valid reason as to why exactly but all you get is you application is incomplete. i mean really if there is something missing which i doubt as i have ask if i have submitted all the required documentation and recieved confirmation. i have also been asked to go to branch branch and update my profile and i did but still no results but same answer that we dont know how far your application is but its incomplete. i mean like really what is wrong with just providing good service where a customer doenst need to get this far???? you are really not standing by ur company slogan \how can we help you""""