How can we help you...apparently you can't or just wont!

<p>Complaint #1: 5 days ago I phoned Premier banking twice requesting a stamped letter confirming my banking details to be emailed to me. I was advised that I would have the letter by close of business. I have emailed three times with no response accept the automated email stating that someone is handling my query. No letter...5 days later and no contact from anyone handling my query.</p> <p>Complaint #2: My husband has called Fnb law on call twice four days ago (he is on my fnb law on call account) and emailed four times to ask for assistance on a legal matter. The only response we had in four days was a request for my ID number, nothing else has been done to assist and I'm paying for this service to assist me during difficult times not add to my complaints in times of need!</p> <p>What is going on with Fnb's service standards, the incompetancy is across departments?</p>