How can we help you? Apparently you can't.

I have now lodged 15 complaints with various departments in the bank. I have also done so online, in branch, through the various call centers and have yet to receive an apology that is not a generic ''thank you for your query. Somebody will be in contact soon\. Some say 24 hours.<br> <br> Apparently 24 hours takes a year to pass. What does 'soon' mean exactly?<br> <br> No communication between departments