1 reviews | Active since Jul 2017
How can we help you? Answer your ****** phones
<p>Trying to get hold of FNB, it doesn't matter when you phone all you get is is recorded messages over and over and over saying 'we are experiencing higher than normal call volumes'</p> <p>This is the same any and everytime you phone, any time of day.</p> <p>Wake up FNB. Maybe you need more operators or maybe its an indication of all the comp[laints you receive!</p> <p>Then you go to the webpage and its says 'Talk to us' Click on it and you have to fill in a long drawn out document,</p> <p>You cannot talk to anyone there.</p> <p>Poor customer servive and liason.</p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get resolution and to address service failure .We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get resolution and to address service failure .We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Fnb tried to phone back, one ring and thats it. then received sms saying they tried calling me.
Phoned there contact number told woman handling it is on lunch and shell phone me back, its now nearly 16h00 and she hasn't called.
I have been trying all afternoon to phone them again, and guess what "We are experiencing a higher than normal call volume, please hold' 9 minutes later and still holdimg.
Previous calls were each more than 7 minutes,
Absolutely useless!!!!
Fnb tried to phone back, one ring and thats it. then received sms saying they tried calling me.
Phoned there contact number told woman handling it is on lunch and shell phone me back, its now nearly 16h00 and she hasn't called.
I have been trying all afternoon to phone them again, and guess what "We are experiencing a higher than normal call volume, please hold' 9 minutes later and still holdimg.
Previous calls were each more than 7 minutes,
Absolutely useless!!!!
Still on hold 13 minutes later
Still on hold 13 minutes later
19 minutes later still listening to same recording. This will probably carr on till closing time when the call will probably be cut off
19 minutes later still listening to same recording. This will probably carr on till closing time when the call will probably be cut off
Redailed and on hold again, 5 minutes and holding.......
Theyll probably respond saying there was a problem with there lines.
Redailed and on hold again, 5 minutes and holding.......
Theyll probably respond saying there was a problem with there lines.
Exactly as predicted, at 16h33 another recording comes on saying our operating hours are 8am to 4,30 pm and cuts call.
"How can we help you"
Think its you thats needs the help!!!!
Exactly as predicted, at 16h33 another recording comes on saying our operating hours are 8am to 4,30 pm and cuts call.
"How can we help you"
Think its you thats needs the help!!!!
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)