How can we help you? answer your phone will be a great start

Ive tried to call FNB customer help line *** , what a joke, there is no help, there is no agent on the other line , there is just an annoying voice saying please wait for a consultant... well in the last 2 days I've waited for that consultant for 2 hours and no human being has till now spoken to me. Ive spent more than R100 in Airtime and , nothing.. Their slogan how can we help you is just such a joke.. cause no one wants to help.. Ive even tried their secure chat, even worse.. you get a message that you are nr 787 in the line. and then when one guy decides he wants to take your nr , they send you a message in 2 seconds stating thank you for chatting with us , call is now close but please chat to us again if you need help with anything else... Im really beyond livid no help is given anywhere in FNB... what does it help your clients if you have all these platforms but no agents to assist.. FNB is going down hill and how can we help you? answer your phone ...