“How can we help you?” - Answer your damn phones

Item: FNB (First National Bank)
Rating: 2
Author: Rivash D

Whilst this bank has exceptional functionality through their digital channels, their customer service is atrocious.

I have a credit card account (without a credit limit) which is sitting with their legal department even though the account has a positive balance.

It is impossible to call the legal department as I was on hold for in excess of 20 minutes yesterday.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

12 Sept 2019, 16:25

Good Day Rivash Dhanlal

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologize for any inconvenience caused.

Ref: ***NF

Regards,

Hello Peter Team

Tel number: ***

FNB (First National Bank)'s reply12 Sept 2019, 16:25

Official

Good Day Rivash Dhanlal

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologize for any inconvenience caused.

Ref: ***NF

Regards,

Hello Peter Team

Tel number: ***

Rivash D's updateReviewer Update

14 Sept 2019, 10:23

FNB had resolved my complaint within hours of it being shared on this platform.

Rivash D's update14 Sept 2019, 10:23

Reviewer Update

FNB had resolved my complaint within hours of it being shared on this platform.