MJ
Mel J
1 reviews | Active since Jul 2019
22 Jul 2019, 23:38
How can we help you? Answer the phone!
FNB ***** Division 24 hour contact centre.... answer the phone please! 11pm at night the recording says you are experiencing high call volumes - I held for 11 minutes and got cut off, then held for over 15 minutes still no answer! This is unacceptable! ********** activity and I cannot report it. Contact me urgently please.
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Replies (1)
FNB (First National Bank)'s replyOfficial
23 Jul 2019, 10:11Good day Mel Jordan,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
FNB (First National Bank)'s reply23 Jul 2019, 10:11
Official
Good day Mel Jordan,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards, Hello Peter Complaints Team
***