How can we help you?

Been a customer with FNB for 15 years, but when I needed to access further funds from my bank somehow there was a missing digit on my wife's cell number that turned into a 23 day roller coaster of competence. So when the incorrect number was noted, nobody bothered to call me to do verification check, instead 23 days on I still have to fill in documentation.

And as per there pay-outs departments guidelines, did they have only one number to call, there is 5 different numbers on the application, 2 for me, 2 for my wife and our house number, or do they just pick one number and try this forever and a day. Further, we are not new clients, her number would have reflected on the system, please don’t hide incompetence inside processes.

Awaited an explanation from the Sales Manager Thando Made ***, but to no avail, he didn't even bother.

You can cancel this application and I will make arrangements to move my business somewhere else in the new year.