1 reviews | Active since Dec 2009
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Good day<br> <br> Kindly could someone investigate why I am no longer receiving email bank statements and correspondence from [Email Removed]<br> <br> I have emailed [Email Removed] three times. The responses each time are <br> You are registered for internet bank statements on email \xyz"and the last email was sent on 29/09/2015<br> Kindly call us to verify yourself and we will send you your bank statements or you can download them on internet banking.<br> Upon calling<br> You are registered for internet bank statements on email \""xyz\"" and the last email was sent on 29/09/2015<br> Just wait until the next email is due to come in 3 months time and phone us back if you don't receive it.<br> <br> Please could someone actually investigate why I am no longer receiving my email statements instead of stating the obvious. I still get my emails monthly from [Email Removed] and [Email Removed] Just not from [Email Removed] Last email received was 28 June 2015. What I want is to receive my email bank statements automatically via email and not have to track them down manually from FNB via other channels. Kindly escalate to your IT department."""
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to RMB private clients who will provide you with feedback.
The reference number is 790760.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to RMB private clients who will provide you with feedback.
The reference number is 790760.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
