MW
MISSKA W

1 reviews | Active since Dec 2009

20 Oct 2015, 11:17

How can we help you?

Good day<br> <br> Kindly could someone investigate why I am no longer receiving email bank statements and correspondence from [Email Removed]<br> <br> I have emailed [Email Removed] three times. The responses each time are <br> You are registered for internet bank statements on email \xyz"and the last email was sent on 29/09/2015<br> Kindly call us to verify yourself and we will send you your bank statements or you can download them on internet banking.<br> Upon calling<br> You are registered for internet bank statements on email \""xyz\"" and the last email was sent on 29/09/2015<br> Just wait until the next email is due to come in 3 months time and phone us back if you don't receive it.<br> <br> Please could someone actually investigate why I am no longer receiving my email statements instead of stating the obvious. I still get my emails monthly from [Email Removed] and [Email Removed] Just not from [Email Removed] Last email received was 28 June 2015. What I want is to receive my email bank statements automatically via email and not have to track them down manually from FNB via other channels. Kindly escalate to your IT department."""

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Oct 2015, 11:27
Official
Hello walker10,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to RMB private clients who will provide you with feedback.

The reference number is 790760.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)