How can we help you???

Item: FNB (First National Bank)
Rating: 1
Author: Shai M

I needed to reverse a debit order yesterday and to my disgust and waste of time - I went into the branch where the team leader was so rude (Greenstone Mall). The debit order has still not been reversed. I am so upset! Shame on you FNB - How can we help you???

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

23 Apr 2018, 08:35

Good Day Shaina Maharajh,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the Branch and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply23 Apr 2018, 08:35

Official

Good Day Shaina Maharajh,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the Branch and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Shai M's updateReviewer Update

23 Apr 2018, 10:13

Can FNB please call me and help me with the reversal at the very least??? They can investigate the incompetence of their useless staff later. Thanks

Shai M's update23 Apr 2018, 10:13

Reviewer Update

Can FNB please call me and help me with the reversal at the very least??? They can investigate the incompetence of their useless staff later. Thanks

Shai M's updateReviewer Update

23 Apr 2018, 12:46

I keep calling their numbers and i keep holding on - Can somebody from the FNB Call Centre call me back with regards to this issue???? The branch cannot assist

Shai M's update23 Apr 2018, 12:46

Reviewer Update

I keep calling their numbers and i keep holding on - Can somebody from the FNB Call Centre call me back with regards to this issue???? The branch cannot assist