"How can we help you?"

FNB has let me down really badly over the past month. Regardless of their slogan you literally have to go on your knees and beg for help, but unfortunately..... no help.

I have recently moved to Canada and after not using my FNB bank account for a few months , I one day found that my cheque card was cancelled by FNB while trying to do some internet banking. My card that only expires 2021 was cancelled without any notice. Now I have no access to my money in that account.

I have phoned several times, to only be told it will get referred to another department. I have written emails back and forth over the last month. They told me that they can send me a new card and that I need to pay about R800 for them to send it to me. The card they cancelled I must pay for???? So I told them that one of my family members back home has signing rights on my account, and that I would like my card to be delivered there as that person will come visit me in the next few weeks. But they keep saying they are awaiting feedback, to give me a answer. And I keep writing and asking what's going on and they keep telling me they await a answer from another department :/ . For more than a month Ive been writing emails every week, but get ignored. In the meantime I am sitting here with no access to my money.

I am really disappointed to have received such bad service from FNB bank.