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I am at wits end!!! since yesterday I have been trying to use [URL Removed] on my cellphone. Tried calling Premier Banking and held on for 15-20 minutes at a time and eventually gave up. I even sent an email and still, one day later, no response. Called normal customer care and agent transferred me to cellphone app department. they couldn't assist me. Today I called again and referred to cellphone banking. the yo-yo effect is getting to me. Eventually I am assisted by customer care as I still cannot get through to a Premier banker. I am waiting on Notification of payment for transactions done this morning and advised by customer care to contact cellphone banking again to check if there is a delay. I call cellphone banking and advised to call online banking??? I am so frustrated - all I need is a notification of payment. My online banking is blocked - no one can assist me telephonically to reset it. Do I move to another bank after all these years. The excuse for me not being able to get through to Premier banking is that it is month end??? People don't just get paid at the end of the month... I am highly frustrated to say the least and don't like being treated like a yoyo