How can we help you

<p>Changing my account to FNB - BIG MISTAKE ?? It would appear that in an attempt to 'improve' their service to their customers, FNB now does not allow calls to be made directly to their branches - all calls go through the service centre. You are forced to work your way through an exhausting selection process only to end up speaking to someone who knows absolutely nothing about your previous discussions with the person you were actually dealing with.</p> <p>My main concern was having a flawless transfer. How does FNB suggest I go about this if I cannot speak to the consultant that is assisting me. Not even the Branch Manager returns my calls. Perhaps going to the branch and waiting in the Customer Service is my best option.</p> <p>"How can we help you" - answer the phone please!!!</p>