1 reviews | Active since Sept 2013
How can we help you?
<p>The worst bank ever. After an hour and a half to FICA my account, they suspended it anyway. According to them they have lost the copy of my ID. So now I have to go in or email a scanned copy to them. All very well but I can't put petrol in my car because my account has been suspended so I can't get to the bank. FNB - you have the WORST customer service. And to add insult to injury, your slogan is 'how can we help you?' </p>
Good day andrealeverton,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
As per our telephone conversation I will revert back to you with feedback as to the what we have managed from our side and what steps to follow to have your concerns addressed.
We apologise for any inconvenience caused. Your reference for the above complaint is **********
Kind Regards
Complaints Resolution
Melinda Duvenhage
Good day andrealeverton,
We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.
As per our telephone conversation I will revert back to you with feedback as to the what we have managed from our side and what steps to follow to have your concerns addressed.
We apologise for any inconvenience caused. Your reference for the above complaint is **********
Kind Regards
Complaints Resolution
Melinda Duvenhage
Thank you, Melinda, for getting back to me and for your help to rectify this. I must be honest though, I have lost the last little bit of faith I had in FNB.
Thank you, Melinda, for getting back to me and for your help to rectify this. I must be honest though, I have lost the last little bit of faith I had in FNB.