1 reviews | Active since Oct 2013

03 Feb 2015, 12:05

How Can We Help You?

Dear FNB,<br> <br> I have been trying to contact you and been speaking to your employees via Email correspondence with no positive conclusions. I am a Premier Banking Customer and have also tried to send messages through online banking. I owe money on my Credit Card and I am trying to pay it, however my cheque account is on hold so I cannot perform inter-account transfers to pay my credit card. This has been going on for way over 2 weeks that I have been asking you to take the account off hold. I keep being told told to come into the bank, however I keep explaining that I am not currently in South Africa so that is not a possibility! Now I am accruing negative interest because your staff is too *********** to react to a customers requests. Can someone please get on this ASAP as this is ridiculous.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Feb 2015, 12:50
Official
Hello Simlin,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 616686.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one